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Terms & Conditions 

A general list of the the terms and conditions under which we conduct our business, with details of payment methods we accept. We urge all customers to read this page to avoid confusion and delay in processing your order.

How to Order

 

The easiest way is to use our Web Shopping Cart, being a very simple procedure and by far the quickest. It takes just moments. As an alternative you can send us an email or call for service.

Please ensure when ordering that you include your address so that we can assess the correct postage and insurance costs for you. 

Payment Methods

 

Payment may be made by credit card, cheque, money order, or direct bank transfer. For your security and ours, we do not accept payment by cash or travellers cheques sent by mail (only in person).

Credit Cards
We accept Mastercard and Visa credit card without surcharge. We also accept American Express, but we do impose a 3.3% surcharge for payment by Amex.

Cheques & Money Orders
We accept all Australian currency cheques and money orders, but reserve the right to wait until these have been cleared before sending goods out. We do not accept foreign money orders. We can accept payment by a foreign currency cheque if A$30 is added to the amount to cover the local bank charges for clearing overseas cheques (please note it may take up to 8 weeks for foreign currency cheques to clear).

Direct Deposit
You may pay funds by direct transfer into our bank account:

Account Name:       Mossgreen P/L
BSB Number:         333 047
Account Number:    553745141

Very Important: you must include as payment reference "TWInv ..." including the five-digit invoice number to ensure that your payment is correctly allocated and to avoid delays in sending your order.

Currency Conversion

 

For your use we have placed a free currency conversion link here. Check out the price of an item in your local currency. Please note rates quoted may not be the same as those charged. Currencies fluctuate every second and this may affect your transaction, as well as the final rate your bank may charge.

When paying by credit card, we must bill you in Australian dollars.The exchange rate and any bank fees for foreign orders will be as imposed by your credit card company and not us, and we accept no responsibility for these.

We show all prices two ways - inclusive of GST for our Australian buyers and exclusive of GST for our overseas buyers. Postage charges for all buyers are subject to GST (including Overseas buyers). 

Returns and Expertisation 

 

100% customer satisfaction is our goal. We want your long term repeat business. If you are not happy with the goods supplied, please ship them back to us by Registered Mail in the exact condition they were received in, within 48 hours of receipt. Include an explanation of the problem, and we will fully refund your purchase price of those goods, or exchange the goods, as preferred.

NOTE: No lot is returnable, if, subsequent to receipt by purchaser, it has been immersed in water or other fluid, or marked by an Expert or an Expert Committee, or treated or damaged by any process whatever, unless written permission has been previously obtained.

If you wish to have any item expertised by a proper, recognized, independent Expert Committee you are most welcome to do so, but only after we provide written notification that this is acceptable to us. You need to advise us of this request by registered mail postmarked within 48 hours of lot receipt, or via Fax, or via E-mail. This policy MUST be enforced strictly for obvious reasons and this policy is in line with most other dealers and auction houses worldwide. The onus of proof lies with the purchaser, as do ALL associated costs of postage, expert or legal opinion of Certificates, etc. The inability of a recognized Expert Committee to express a definite and conclusive opinion is no grounds for return or refund.

The only Expert Certificates accepted by us are from well established independent Committees such as RPSL (London), RPSV (Victoria), BPA, APEX (USA), etc

All goods in our lists are as described to the best of our ability. If you require further details or a scan please do not hesitate to ask. Collections and mixed lots are obviously not returnable for any reason as is common with all auctions and most other sellers worldwide.
  
Responsibility

 

In addition to items excluded above, we are NOT responsible for:

Goods opened or damaged or removed or otherwise dealt with by customs or postal authorities in the country of receipt or in transit.

Any taxes or charges levied by governments or authorities, such as GST, VAT, fines, levies, penalties, demurrage etc.

Non delivery of any goods posted to us or from us, for whatever reason. Our liability shall be strictly limited to whatever sum may be paid or owed to the recipient or sender by the postal authorities or other shipping company based on the level of insurance and compensation paid for when sent. All claims in respect to any loss or damage or non-delivery (including lodgment within the time limit set) shall be the responsibility of the purchaser, whether paperwork needs to be lodged in your own country or via Australia Post or both. We keep a record of all mail sendings (including copies of the stamped Australia Post receipts) and shall be happy to provide a copy if requested.

All customers placing orders with us have thereby accepted these and all and any other Terms and Conditions Of Sale found on this website or provided separately, and submitted themselves to the jurisdiction of the courts of Victoria and Australia and the laws thereof in case of any dispute.